Edmonton launches 311 service
311
Citizens can call 311, 24-hours a day, every day of the year for access to City of Edmonton information, programs and services!
Within Edmonton city limits, dial: 3-1-1
Outside Edmonton city limits: 780-442-5311
Non-emergency calls only
311 does not replace 911. Anyone requiring fire, ambulance, police emergency assistance must call 911 for emergency assistance.
All non-emergency police numbers remain unchanged.
Dialing 311
Callers will be greeted by a 311 agent. A majority of callers to 311 will find that the agent is able to assist them with their call through to completion.
In other cases the details of the call will be forwarded to the appropriate department for completion of service.
Services available from 311
Citizens can access a range of information and services from the 311 agent including:
- Booking City of Edmonton inspections
- General information
- Facility scheduling information
- Program registration
- Purchasing a pet licence
- Registering a bylaw complaint
- Transit information
Numbers not included in 311
DATS registrants will continue to call DATS directly to book DATS service 780-496-4567.
Edmonton Transit’s automated BusLink service is still available 780-496-1600.
Note: Utilities – EPCOR, TELUS, and ATCO are not part of 311.
Special assistance
Non-English speaking callers may request the assistance of an interpreter.
The 311 agent will connect with an external interpretive service to assist with the call. The interpretive service offers assistance in more than 150 languages.
Deaf and hard of hearing callers can reach 311 using:
TTY 780-944-5555
Numbers currently in service
The Transit Information, Planning and Development's main number, and over 90 other numbers for City services and facilities have been forwarded to 311. These numbers will remain forwarded well into 2009; after which time citizens will be required to dial 311. The 2009 Blue Pages in the City of Edmonton Telus phone book will list 311 as the number to call for most City of Edmonton services.
Reaching 311 from outside of Edmonton
Residents of neighbouring communities interested in City of Edmonton information and services can call 780-442-5311 to reach a City of Edmonton 311 agent. Each telephone service provider has defined their own specific “city limits” which may vary from one provider to the next.
Citizen Action Centre
Citizen Action Centre staff have moved to 311.
In-person service
All locations previously offering in-person service are still open during regular business hours including:
Planning and Development,
(5th Floor, HSBC Bank Canada Building, 10250-101 street),
City Hall, Main Floor City Hall, and
Taxation, Main Floor City Hall.
Online self-service
Online program registration: www.edmonton.ca/ereg
Online ETS Transit Trip Planner: http://www.takeets.com/
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Originally Posted by DebraW
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